Gaming on c999 should always be something you enjoy — not something that causes stress. This page explains the tools available to you, how to recognise when gaming is no longer fun, and how to take action to protect yourself and the people around you.
Need to speak to someone? Our support team is available 24/7 via live chat inside the c999 app.
Responsible gaming means playing online games — Slots, Sports betting, Bingo, or any other game on c999 — in a way that stays fun, affordable, and within your personal limits. It is about making conscious choices: deciding how much PKR you are comfortable spending before you open the app, setting a time limit before a PSL match starts, and sticking to those decisions even when things get exciting.
Gaming has been part of entertainment culture in Pakistan for generations — from friendly cricket wagers between neighbours during T20 season to card games at family gatherings. The difference with an online platform is that it is available every hour of the day, which makes self-awareness and clear limits more important than ever.
At c999, we genuinely want our players to have a good time. That means we have invested in tools and features that help you stay in control, and we have made them free and easy to access directly from your account dashboard. There is absolutely no stigma in using them — in fact, players who set limits tend to enjoy gaming more because they never have to worry about whether they have gone too far.
Responsible gaming is not about gaming less — it is about gaming smarter and always keeping it enjoyable.
c999 provides a range of practical tools that you can activate and adjust from your account settings at any time. These are built directly into the platform — no need to contact support unless you want additional help.
Set a daily, weekly, or monthly cap on how much PKR you can deposit. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
Decide in advance how long you want to play in a single session. When your time is up, you will receive a notification. You can choose to end the session or extend it — the choice is always yours, but the reminder keeps you aware.
Enable periodic pop-up reminders that appear during your gaming session, showing how long you have been playing and how much PKR you have wagered. These brief check-ins help you stay grounded when you are deep in a Slots session or following a live cricket match.
Take a break from gaming for a defined period — from 24 hours up to 30 days. During a cooling-off period, your account remains open but you cannot place any bets or make deposits. You can still log in to review your account history.
For a more serious break, self-exclusion closes your account for a minimum of six months. During this period, c999 will not accept any new registrations from the same details, and all marketing communications will be stopped immediately.
Download a full statement of your gaming activity — deposits made via JazzCash or Easypaisa, withdrawals processed, games played, and net results over any period. Having a clear picture of your spending is one of the most honest responsible gaming tools there is.
The single most effective responsible gaming habit is deciding how much money you are prepared to spend before you start playing — and treating that amount as an entertainment expense, not an investment. Here is a simple approach that works for most players.
After covering rent, groceries, utility bills, transport, and any family commitments, how much is genuinely left over for entertainment? That total — not just the gaming portion — is your starting point.
Most financial advisors suggest keeping discretionary entertainment spending — which includes gaming, dining out, streaming services, and cricket match tickets — to around 10–15% of disposable income. Decide your gaming share within that.
Go to Account Settings on c999 and enter that figure as your monthly deposit limit. The platform will enforce it automatically so you never accidentally overspend even during an exciting PSL final.
Life changes — income goes up or down, family expenses shift. Revisit your gaming budget monthly. If your circumstances change, adjust your deposit limit accordingly. Never increase the limit impulsively after a bad session.
Important: Never deposit money you cannot afford to lose. Gaming on c999 — whether on Slots, Sports, or Bingo — should come from entertainment funds, not savings, loans, or money set aside for essential expenses.
Problem gambling does not always look dramatic. It often starts with small changes in behaviour that are easy to dismiss or rationalise. Being honest with yourself about these signs is one of the bravest things you can do.
If you recognise any of these signs in yourself or someone you care about, please use the self-assessment below or contact our support team directly. Taking action early makes a real difference.
Answer the following questions honestly. There are no right or wrong answers — this is for your own awareness only.
If you answer "yes" to three or more of these questions, consider using one of c999's responsible gaming tools or taking a break from gaming.
Have you ever deposited more PKR than you planned when you first opened the app?
Have you ever kept playing after a big loss hoping to win it back in the same session?
Has someone close to you — a family member or friend — ever expressed concern about your gaming?
Have you ever felt guilty or ashamed about how much time or money you have spent on gaming?
Have you ever used money earmarked for essential expenses — such as groceries, utility bills, or school fees — to fund a gaming session?
Do you find it difficult to stop playing once you have started, even when you know you should?
Has gaming started to affect your sleep, mood, or relationships with the people around you?
If your answers concern you, please reach out to our support team via live chat in the c999 app. We are here to help without any judgement.
Self-exclusion is for players who feel they need a more serious, enforced break from gaming. When you self-exclude on c999, your account is suspended for a minimum period of six months. During this time:
To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion in the c999 app or website. You can also contact our support team via live chat and they will process the request immediately on your behalf.
When the self-exclusion period is over, your account will not reopen automatically. You will need to contact our support team and confirm that you wish to resume gaming. We may ask you to complete a brief check-in before restoring access. This is not a barrier — it is a safeguard we put in place to make sure you are returning to gaming from a healthy place.
Self-exclusion is a serious step and cannot be reversed early. Please consider a cooling-off period first if you only need a short break.
c999 is strictly an adults-only platform. You must be 18 years of age or older to register an account and place bets. We take age verification seriously and require identity documentation before processing withdrawals. Any account found to have been registered by someone under 18 will be suspended immediately and all funds returned.
If you share a device with younger family members — a younger sibling, a child, or a teenager — we strongly recommend taking steps to prevent access to c999:
If you suspect a minor has accessed a c999 account, contact our support team immediately via live chat. We will investigate and act without delay.
When you play within a budget you are comfortable with, you can actually enjoy the game — whether it is a Slots spin, a Bingo card, or a live PSL cricket bet — without the anxiety of overspending hanging over you.
Problem gaming does not just affect the individual — it creates financial and emotional strain on families. Keeping gaming in its proper place protects the relationships and responsibilities that matter far more than any single bet.
Chasing losses — depositing more PKR to try to win back what you have lost — is one of the most common and most damaging patterns in problem gambling. A preset deposit limit stops this cycle before it can start.
Players who manage their gaming responsibly stay on the platform longer and genuinely enjoy the experience over years rather than burning out in a few months. Responsible gaming is just good gaming sense.
Every tool on this page is free, accessible from your account settings, and designed to give you more control — not less. c999 does not make these tools hard to find because we genuinely want you to use them.
Our 24/7 support team is trained to handle responsible gaming conversations with care and without judgement. If you are struggling, please reach out — a short conversation can make a real difference.
Create your c999 account today, set a PKR deposit limit that is right for you, and enjoy Slots, Sports, Bingo and more — knowing you are always in control. Responsible gaming tools are built in from day one.
18+ Only · Set PKR Limits · Game Responsibly