c999 Privacy Policy

01 Overview

c999.vin is an online gaming platform serving players in Pakistan. In the course of providing our services — including Slots, Sports betting, Bingo, deposits, and withdrawals — we collect certain personal information from our users. This is necessary to operate accounts, process PKR transactions, verify identities, and maintain a safe and fair gaming environment.

We take our responsibility to protect that information seriously. This Privacy Policy sets out clearly what data we hold, why we hold it, who it might be shared with, and how long we keep it. It also explains the rights you have as a registered player and how to exercise them.

This policy should be read alongside the c999 Terms and Conditions, which form the full legal agreement governing your use of the platform. If you have questions that this policy does not answer, our support team is available through the live chat in the app and on the website.

02 Data We Collect

We collect personal information in two main ways: information you provide directly when registering or using the platform, and information gathered automatically as you use our services.

Information You Provide

• Registration details: Full name, date of birth, email address, phone number, and account credentials.
• Identity verification documents: Copies of your CNIC, passport, or other government-issued identification submitted as part of KYC verification.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details, or card information provided when making deposits or withdrawals in PKR.
• Support communications: Records of conversations with our customer support team through live chat or email.
• Responsible gaming preferences: Deposit limits, self-exclusion requests, and session reminder settings you configure in your account.

Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, features accessed, games played, bet history, session duration, and navigation patterns within the platform.
• Transaction logs: Records of all deposits, withdrawals, and gameplay activity associated with your account.
• Cookie data: Information stored via cookies and similar technologies as described in Section 6.

03 How We Use Your Data

c999 uses the personal data we collect only for legitimate purposes directly related to providing and improving our services. We do not process your data for purposes incompatible with those stated here without obtaining your prior consent.

• Account management: Creating, maintaining, and securing your c999 account, including authentication and password recovery.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, and cards.
• Identity verification: Verifying your age and identity as required before processing withdrawals or when flagged by our compliance systems.
• Fraud prevention and security: Monitoring account activity to detect suspicious behaviour, unauthorised access, bonus abuse, and financial crime.
• Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions.
• Responsible gaming: Monitoring gaming patterns to support player wellbeing tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing usage patterns to improve features, game offerings, and overall user experience.
• Marketing communications: Sending promotional offers and updates — only where you have given consent, and you can opt out at any time from your account settings.

04 Data Sharing

c999 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for each purpose.

Payment Processors

When you make a deposit or withdrawal, your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — solely to complete the transaction. These providers operate under their own privacy policies and are responsible for the security of data they process.

Identity Verification Providers

During KYC verification, your identification documents may be shared with third-party identity verification service providers. These providers are bound by strict confidentiality obligations and are only permitted to use your data for the verification purpose.

Fraud Prevention Services

We may share data with fraud detection and anti-money laundering service providers to protect the integrity of the platform and comply with our obligations. This may include sharing transaction patterns and device information.

Legal Requirements

We may disclose personal data when required to do so by law, court order, or at the request of a competent authority. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.

05 Payment Data

All financial transactions on c999 are conducted in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, we collect the minimum payment information required to complete and record the transaction.

Full card numbers are never stored on c999 servers. Card transactions are processed via PCI-DSS compliant payment gateways, meaning sensitive card data is handled entirely within the secure environment of our payment partners. c999 only retains a tokenised reference and the last four digits of a card for account display purposes.

Mobile wallet numbers linked to JazzCash or Easypaisa accounts are stored in encrypted form and are only used for the purpose of processing your requested transactions. We do not initiate unsolicited transactions from your linked payment methods.

Withdrawal Verification

To protect players against fraudulent withdrawals, c999 applies a policy of returning funds to the original deposit method. When verifying a withdrawal, we may cross-reference the payment method details on your account with your verified identity information. This is a security measure designed to protect you.

06 Cookies & Tracking

c999.vin and the c999 app use cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, deposit method choices, and responsible gaming configurations.
• Analytics cookies: Collect anonymised data about how players navigate the platform. This helps us identify which features work well and where improvements are needed. No personally identifiable information is included in analytics data.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only active where you have consented to marketing communications.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging in or using core platform features. Detailed cookie settings can also be managed in your c999 account preferences.

07 Data Security

Protecting your personal information is a priority at c999. We use a combination of technical and organisational security measures to safeguard data against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your device and c999 servers is encrypted using TLS (Transport Layer Security). You can verify this by the HTTPS padlock in your browser address bar.
• Encryption at rest: Sensitive personal data including identity documents, payment references, and account credentials are stored in encrypted form on our servers.
• Access controls: Access to personal data within c999 is restricted on a need-to-know basis. Team members can only access the data necessary for their specific role.
• Fraud monitoring: Automated systems continuously monitor account and transaction activity for signs of compromise or suspicious behaviour.
• Two-factor authentication: We encourage all players to enable two-factor authentication on their accounts for an additional layer of security beyond username and password.

While we take every reasonable step to protect your data, no system is entirely immune to risk. If you suspect your account has been compromised, contact our support team immediately via live chat so we can take protective action.

08 Data Retention

c999 retains personal data for as long as it is necessary for the purposes described in this policy, or as required by applicable legal and regulatory obligations.

• Active accounts: Personal data is retained for the full duration of your account being active on the platform.
• Closed accounts: Following account closure, we retain certain records — including transaction history, identity verification records, and support communications — for a minimum of five years. This is necessary to comply with anti-money laundering obligations and to handle any disputes or legal claims that may arise after account closure.
• Marketing data: If you withdraw consent for marketing communications, your contact details will be removed from our marketing lists within 30 days. Basic account data may still be retained for the purposes described above.
• Session and analytics data: Anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

09 Your Rights

As a registered player on c999, you have rights over the personal data we hold about you. You can exercise any of these rights by contacting our support team through live chat or by email to the address shown in the footer.

We will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended, and we will notify you if that is the case. We may need to verify your identity before processing a request to ensure we are releasing or modifying data for the correct person.

10 Minors

c999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and identity verification is used to confirm the age of players before withdrawals are processed.

If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the originating payment method after verification. If you believe a minor has accessed c999, please notify our support team immediately.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms. For guidance on keeping young people safe online, visit our Responsible Gaming page.

11 Changes to This Policy

c999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes to this policy, we will notify registered players by email or via an in-platform notification before the changes come into effect.

The updated policy will always be available on this page. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Continued use of c999.vin or the c999 app following publication of an updated Privacy Policy constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data c999 holds about you, please reach out to our team. We are committed to resolving privacy-related queries promptly and transparently.

The fastest way to contact us is through the live chat feature available inside the c999 app and on the website — available 24 hours a day, 7 days a week. For formal data rights requests, you may also contact us by email using the address displayed in the footer of every page on c999.vin. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.

Our support team is familiar with the needs of Pakistani players and can assist with questions about JazzCash, Easypaisa, and Raast-related data in addition to general privacy queries.